CONTACT LENS EXCHANGE
POLICIES
- Any UNMARKED,
UNOPENED, AND UNEXPIRED boxes of disposable soft contact lenses can be exchanged
for up to 6 months from the date of order, EXCEPT some Cooper Vision products.
Boxes of certain Cooper Vision products (including torics) in the same condition
may only be exchanged for 3 months from the date of order.
- Any individual
defective disposable soft contact lens can be brought to our office along
with the blister pack for exchange. Therefore, we recommend that you keep
your blister pack after opening it for approximately one week.
- OPENED boxes
of most disposable soft contact lenses CANNOT be exchanged. Your trial fitting
period using samples of your disposable soft contact lenses is performed
to ensure that the final contact lenses prescribed will provide you with
the best possible vision, comfort, and eye health during the following year
when replaced, worn, and cleaned as recommended. If you are uncertain about
the quality of vision or comfort that you achieved with your sample lenses,
then you should consult your doctor before opening your boxes.
- If you do
experience difficulty with the first set of disposable contact lenses from
your boxes compared to your samples, then DO NOT open any further lenses
from the box and call our office. This is especially important with certain
toric (astigmatism-correcting) soft contact lenses.
- Opened boxes
of colored disposable soft contact lenses also CANNOT be exchanged. Because
manufacturers now only provide clear samples with the patient's prescription
and un-powered color samples, we do sometimes experience complaints regarding
discomfort or dissatisfaction with the color chosen with colored disposable
soft contact lenses. However, we can still gladly exchange any unmarked,
unopened, unexpired boxes of these colored disposable soft contact lenses
for up to 6 months from the date of order.
- Most conventional
(yearly) replacement soft or rigid gas permeable contact lenses may be exchanged
for up to 60 days from the date of order. Also, for conventional replacement
soft or rigid gas permeable contact lenses we offer a 30% lost or broken
discount for one year from your last eye exam rather than offering an "insurance
program". We can offer the same discount if you would like to purchase a
spare pair once your prescription is finalized.
- In the case
where an exchange can be done as described above, but you would prefer a
refund rather than an exchange, we will refund the amount of your eligible
returned contact lens products minus a $25 return fee to offset shipping
and staff expenses. If you would like to have your refund amount credited
toward future purchases at Dove Valley Vision Center, such as eyeglasses,
then we will gladly waive the refund fee as a professional courtesy.
- Finally, we
do NOT exchange any contact lenses purchased elsewhere.
Updated
03/02/2008
